Policies and Order Info
| DOWNLOADS | YOUR ACCOUNT AND LOGIN | SHIPPING COST | OUR POSTAL ADDRESS |
| PAYMENT OPTIONS | REFUND POLICY | COPYRIGHT INFO | TERMS OF SERVICES |
You can download ALL our titles immediately after purchase. Downloads are available in FULL HD quality (1920x1080), 4K UHD quality (3840 x 2176). All other titles are in 16:9 or in 4:3 (1280x720, 768x576). MKV or MP4 format. Please note you need high speed internet to download video files. Especially files in 4K-UHD and FULL HD are large and will take some time to download.
When you choose DOWNLOAD as your product variant you do not pay any shipping cost. Choosing DOWNLOAD is the most convenient for you because you can download your ordered title immediately after paying for your order. NO MORE WAITING for postal service to deliver your videos! NO MORE shipping fees!
IT IS VERY IMPORTANT TO HAVE WORKING E-MAIL ADDRESS! YAHOO, HOTMAIL, GMX.de, WEB.de users: your e-mail provider does not always deliver our automatic messages (order confirmations with download links). Please use alternative e-mail address when registering on the website and making orders!
We strongly suggest using some download manager to download your video files.
It is much faster and reliable than using your internet browser. It can also RESUME your download if connection interrupts for some reason
We suggest using JDOWNLOADER. You can get it here. It is very easy to use and it works great! You can drag & drop your download links into manager's window.
Please note that most issues with downloads is caused by your slow internet connection or security settings. Most Internet Service Providers slow down your speed during weekends and during data flow peak. So please try to download during OFF PEAK. Download Manager can set up timer for you so you would download for example at 3 AM when there is minimum data flow traffic.
To watch downloaded videos (MKV, MP4 files) we suggest using VLC Player. You can download it here.
How it works:
After finishing your order you receive confirmation e-mail with links to your download files.
It is all very simple: you just click on provided link or drag the link to download manager and drop it there. You save your purchased files to your computer. Your download links expire in 7 days. 7 days after your purchase you will not be able to download purchased titles again.
If you purchase an item that originally has 2 or more discs you receive 2 or more video files „zipped“ together (MKV files will be inside ZIP file). In order to watch them you will have to „UNZIP“ them. For that you have to have installed WINZIP or any other unzipping software. Read more about ZIP files here. But most of computers already have some unzipping software installed so to watch your downloaded videos will only require simple click!
Size of our video files is mostly between 1 to 10 GB. Please remember that bigger file is better video quality! If you have any questions please contact us!
Now you can create your account page where all your orders, downloads and addresses are stored. You can also have access to your favourite items – wish list. Ofcourse you can shop with us as a guest, you do not have to create your account with us. However we suggest to create it – it will make your shopping experience easier and better.
Shipping and packaging cost starts as low as 5.00 EUR for DVD or Blu-ray. All shipments are mailed using Priority Airmail for speedy delivery. Plain boxes and padded envelopes are used for all shipments to maintain customer privacy.
1 DVD/Blu-ray ... 5.00 EUR
2 DVDs/Blu-rays ... 6.00 EUR
3 DVDs/Blu-rays ... 9.00 EUR
4 DVDs/Blu-rays ... 12.00 EUR
5 or more DVDs/Blu-rays ... 15.00 EUR
When you choose DOWNLOAD as your product variant you do not pay any shipping cost. Choosing DOWNLOAD is the most convenient for you because you can download your ordered title immediately after paying for your order. In some cases you save up to 50% compare to the price of hard copy. NO MORE WAITING for postal service to deliver your videos! NO MORE shipping fees!
Our postal address:
Tel/FAX: (+420) 465 473 972
CREDIT CARD - ONLINE PAYMENT
The easiest way to pay for your downloads/DVDs/Blu-rays is secure payment with your credit/debit card. You get your download links immediately after payment.
ING BANK BELGIUM NV/SA, BRUSSELS
Any major currency, no coins please, sent in registered letter to our office.
Refund Policy for Selling DVDs/Blu-rays and Downloads:
Thank you for choosing to purchase DVDs and downloads from our business. We strive to provide high-quality products and services to ensure your satisfaction. This refund policy outlines the terms and conditions regarding refunds and exchanges for DVDs and downloads.
- We are committed to delivering DVDs that are free from defects and functional issues. If you receive a faulty DVD, please contact us within 7 days of purchase.
- To be eligible for an exchange or refund, you must provide proof of purchase, such as the order number or receipt.
- We will gladly exchange the faulty DVD for a new copy of the same title or provide a refund equal to the purchase price.
- Before purchasing a download, please ensure that your hardware meets the minimum system requirements for playing the downloaded content. It is your responsibility to verify compatibility.
- We recommend having a stable and high-speed internet connection to ensure a smooth download and playback experience.
- Once a download has been purchased and accessed, we cannot offer a refund if your hardware is incapable of playing the content or if you have connectivity issues. Therefore, please ensure compatibility before making a purchase.
- If you have purchased a DVD or download that is not faulty, we do not provide refunds or exchanges for change of mind or personal preferences.
- We encourage you to review the product details, including descriptions, specifications, and customer reviews, before making a purchase decision.
- To request an exchange or refund for a faulty DVD, please contact our customer service team within the specified timeframe.
- For faulty DVDs, we may require you to return the defective item before issuing a replacement or refund. In such cases, we will provide you with further instructions for the return process, and we may cover the return shipping costs.
- Refunds for faulty DVDs will be processed within 7 days of receiving the returned item or upon verification of the fault, whichever is later.
- It is your responsibility to provide accurate and complete information during the purchase process, including your contact details for communication and delivery purposes.
- Please ensure that you have reviewed the product specifications and requirements, including compatibility with your hardware and internet connection, before making a purchase.
Please note that this refund policy applies specifically to DVDs and downloads. For any other inquiries or concerns, please refer to our general terms and conditions or contact our customer service team for assistance.
We reserve the right to modify or update this refund policy at any time. Please review the policy periodically to stay informed of any changes.
If you have any questions or need further clarification regarding our refund policy, please contact our customer service team, who will be happy to assist you.
Thank you for your understanding and cooperation.
At Hermansky Multimedia, we value and respect copyright laws. This copyright information statement outlines the rights and responsibilities related to the content we sell, including DVDs and downloads. It is important to understand the following terms and conditions:
- All content, including but not limited to DVDs and digital downloads, available for purchase on our platform is owned by our respective partners, licensors, or content providers.
- We have written contracts in place with our partners, which grant us the right to sell their products. These contracts ensure that our partners have the necessary ownership or distribution rights for the content they provide to us.
- The content available for purchase on our platform is protected by copyright laws and other intellectual property rights.
- All copyrights, trademarks, trade names, and other intellectual property rights associated with the content remain the property of the respective owners.
- When you purchase a DVD or download from our platform, you are granted a non-exclusive, non-transferable right to use the content for personal, non-commercial purposes.
- This right is limited to private viewing or playback on compatible devices and does not authorize any public performance, distribution, reproduction, or modification of the content without the explicit consent of the copyright owner.
- You are strictly prohibited from engaging in any unauthorized activities that infringe upon the copyright or intellectual property rights of our partners, licensors, or content providers.
- This includes, but is not limited to, the unauthorized copying, reproduction, distribution, public display, or creation of derivative works based on the content.
- Any violation of copyright laws may result in legal consequences and the termination of your access to our services.
Reporting Copyright Infringement:
- We are committed to protecting the intellectual property rights of others. If you believe that any content available on our platform infringes upon your copyright or the copyright of others, please notify us immediately.
- To report a copyright infringement claim, please provide us with the following information:
- A description of the copyrighted work being infringed.
- Details of the infringing content, including its location on our platform.
- Your contact information, including your name, address, telephone number, and email address.
- A statement that you have a good-faith belief that the use of the copyrighted material is not authorized by the copyright owner or law.
- A statement, made under penalty of perjury, that the information provided is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
- We strive to ensure that the content available for purchase on our platform is legally obtained and authorized for distribution.
- However, we cannot be held liable for any claims, damages, or losses arising from the use or misuse of the content by our customers.
- The responsibility for ensuring the legality of your use of the content rests solely with you.
By purchasing and accessing content from our platform, you acknowledge and agree to abide by the copyright laws and the terms and conditions outlined in this copyright information statement.
If you have any questions or concerns regarding copyright or intellectual property rights, please contact our customer service team for assistance.